Shipping & Returns
We are often asked if we ship internationally, yes we do! Here at Noodoll, we strive to make delivery as fast and affordable as possible. We only charge you what we need to cover the postage and packaging, whether via Royal Mail or other couriers. For orders over £10.00 we use a signed for service.
We post standard orders 1st class within three working days. We also offer UK next day delivery, please select Next Day Delivery option at check out and place your order before 13:00 to guarantee next day delivery. Orders placed on a Friday before 13:00 will be delivered on the following Monday. Unfortunately, we are unable to offer free shipping or next day delivery to the following locations: Northern Ireland, Isle Of Man, Channel Islands, Scottish Highlands, Isle of Wight and Isles of Scilly.
Standard orders in the UK usually arrive within 2-3 days of shipping. If you’re outside the UK, please allow 7 to 18 days for your product to journey to its new home. For any special delivery requirements, you can also email us with your order number at firstname.lastname@example.org. Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us.
We’re sure you’ll love your Pocket Sketch product, but if you aren’t happy with it, we accept returns or exchange within 28 days of placing an order. The item must be in perfect condition, with its original packaging / tags. The responsibility for the item and the cost of its return is yours until it reaches us.
We offer exchange or refund, depending on your preference. Refunds are credited to the account that made the original purchase. The original cost of shipping is non-refundable unless there was a fault at our end.
If you would like to return an item, please use a secure postage method and send it to: Noodoll Return, Ground Floor, 262 Amesbury Avenue, London SW2 3BL, UK.
All prices are subject to change and we retain the right to adjust prices at any given moment. All prices, and shipping, include VAT at the current rate. UK VAT No. 974226601