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Terms & Conditions

Welcome to www.pocketsketch.co.uk (the “site”). By accessing this site you agree to our terms and conditions and privacy policy.
Throughout these terms, we will refer to ourselves as Noodoll, ‘us’, ‘we’ or ‘our’ this means Noodoll Limited.

The website www.pocketsketch.co.uk is owned and operated by Noodoll Limited. The Pocket Sketch range is designed and distributed by Noodoll Ltd. By accessing this site you agree to our terms and conditions and privacy policy. We are a company registered in England and Wales (Company number: 06406762) and our address for correspondence is: Ground Floor, 262 Amesbury Avenue, London SW2 3BL, UK. Our VAT number is: GB974226601

Product description and Availability 

The description and photographs of the goods on the site is for illustrative purposes only, every care has been taken to ensure accuracy of description, specifications, colour and price of all products. However there may be small discrepancies in the size and colour of the goods supplied.

All items are offered subject to availability. The price of the products is subject to change.

Online Order

All orders are processed in GBP.

When placing an order you undertake that all details you provide to us are true and accurate, that you are over 18 years and are an authorised user of the credit card or debit card used for the transaction, and that there are sufficient funds to cover the cost of the goods. You must pay by submitting your credit or debit card details with your order and we can take payment immediately or otherwise before delivery of the goods.

In connection with the purchase of goods from Noodoll you must fill in your personal information such as name, address and payment information. Once your order is complete, you will receive a confirmation of your order by e-mail. If you have any additional questions regarding the purchase of goods from Noodoll please contact us by email at shop@noodoll.com.

Please ensure your billing and shipping address are correct as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us.

We may cancel any sale and not supply the products if it is reasonable to do so. We may also change or discontinue the availability of products at any time at our sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your Statutory Rights.

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties.

Shipping

During Covid 19, your purchased item(s) will be shipped as usual, but please expect a delay of 1-2 weeks. There are no next day delivery during this period of time. Your order will be sent with Royal Mail for 1st class delivery and International delivery, it is advised during this time we do not send parcels that required signature to protect postmen. We thank you for your patience and understanding.

We ship worldwide. You are welcome to write us an email at shop@noodoll.com, if you have any shipping questions or specific requirements. During Covid 19, please expect your parcel to take longer to reach your destination, sometimes it can take up to 4 weeks. To learn more about shipping rates please go to: https://noodoll.com/shipping/ 

Cancellation and Return

You can withdraw your order by telling us before the goods are sent, if you simply wish to change your mind and without giving us a reason, and without incurring any liability. If the goods have already been sent, we will not refund the shipping costs of the order.

You are entitled to an exchange and/or refund within 30 days from date of receipt. Please contact us by email to explain why you are returning item(s) to shop@noodoll.com

We do not accept items that have been altered or washed and without the tag. Items must have been treated with reasonable care during the period in which an item can be cancelled. We only credit the payment methods which was used for the purchase. You are responsible for the return expenses and for the product until it has reached our return address. Original shipping charges are non-refundable unless the item is faulty, or we have made a mistake with packing.

Personal information

When you place an order with Noodoll we collect your name, address, telephone number and e-mail address in order to execute the order. Noodoll is responsible for this information, we retain and use all this information carefully under the Privacy Policy.

Please note that by supplying your/the recipient’s email address upon joining us you grant us permission to contact you via email regarding your account and any special offers or promotions that we may offer you from time to time.

Copyright

Noodoll is a registered trademark. All rights reserved. You may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Noodoll Ltd. Nothing on this website grants you any licence or right to use, alter or remove such material.

Please respect our intellectual property.

Thank you and we hope you enjoy the site and the shopping experience.